How to request a PAC code

If you wish to change your network and leave Chattr, please get in touch with us at hello@chattr.co.uk. Please do not cancel your service before requesting a PAC code, as we cannot provide one once your service has been terminated.

Helpful tips

• We will email your PAC code to the address on your account.
• Please include the phone number you want to transfer and your account details.
• Allow up to 1 working day for a PAC code to be issued.

Transfer timing: We'll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you'll switch within two working days.

If you need more help, call our support team or use the contact page.